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Shipping

Within Germany we ship CO2 neutral with DHL GoGreen
Deliveries to foreign countries:

We calculate the shipping costs abroad (EU member states and England) as a flat rate as follows:

EU-wide (outside Germany): €9.99 per order
There is no delivery to Greece.

Deliveries of the following products are only possible within Germany and Austria:

  • Fine Guard products
  • MySafely Products
  • Glaselli products

 

Delivery periods

If no other period is specified in the respective offer, the delivery of the goods in the domestic market (Germany) will take place within 1-2 days (in the case of immediate purchase only after successful receipt of payment), for deliveries to Austria within 2-4 days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction), for other foreign deliveries within 3-5 days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

 

Accepted Payment options

- Payment by credit card
- Payment by PayPal
- Payment via PayPal Express
- Payment via Paydirekt
- Payment by invoice (via Klarna)
- Payment by Klarna Checkout (Klarna invoice, Klarna Installment Purchase, Instant, Credit Card, Direct Debit) - Payment by Giropay
- Payment by Google Pay
- Payment by Apple Pay

Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

 

Payment via Klarna Checkout

We offer the following payment options in cooperation with Klarna. Payment is always made to Klarna:

Klarna invoice: Payable within 14 days from date of invoice. The invoice will be issued when the goods are dispatched and sent by e-mail. You will find the invoice conditions here.
Klarna hire purchase: With Klarna's financing service you can pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least 6.95 EUR). For more information about Klarna Instalment Purchase including the General Terms and Conditions and the European Standard Information for Consumer Credit, please see here.

 

Instant bank transfer

If you choose to pay via an instant transfer, your payment will be authorised by Sofort. Once it has been authorised, a bank transfer will be initiated from your bank account. Transfers can take between 2 and 14 days, but we usually receive the payment after 3 working days. Please bear in mind that we will ship you order once we have received your payment. 

 

Credit card (Visa/Mastercard) Direct debit

Payment options are provided as part of Klarna Checkout. Find more information and terms of use for Klarna Checkout here. Get more information on Klarna here.Your personal details will be handed by Klarna in accordance with the valid data protection provisions and the respective information in Klarna's data protection provisions.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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