Order & return

Here we answer all your questions about orders and returns.

Your order will usually be shipped in one of our reusable boxes via DHL GoGreen. You can use this as a shopping bag, carrier box for the car and on many other occasions. For smaller orders, we prefer to use a shipping bag or small shipping box in the interest of sustainability. We also do without flyers entirely and prefer to put something useful in the package for you.

Since our shipping is done by DHL GoGreen, we also offer delivery to packing stations, post offices or DHL parcel shops in addition to delivery to private and company addresses.

The amount of the shipping costs depends on the selected delivery country. You can find an overview of the shipping costs by destination country in our shipping costs overview:


Immediately after your order you will receive a confirmation by e-mail. If you do not have this as soon as receipt of payment has been confirmed or we have received a guaranteed payment confirmation from the third-party provider you have chosen (e.g. PayPal), your order will usually be dispatched on the next working day. When paying in advance or by immediate transfer, please note that it may take some time for the bank to complete the process (2-3 days on average). If you have received it, please check your spam folder. In exceptional cases, it can accidentally be classified as spam. If you can't find an e-mail in the spam folder, it may be that your e-mail address was incorrect or the order got stuck in our system. In both cases, please contact our support team via the contact form or by email to support@wingguard.de stating the order number.

Yes. You can find our current delivery countries in our shipping costs table ( https://wingguard.de/policies/shipping-policy ). Unfortunately, we are currently unable to deliver to other countries.

Normally the delivery time is 1-2 working days within Germany and 2-4 working days for deliveries abroad. Deviating delivery times can be found in the respective item description. If you are waiting longer for your order without having received a message from us in the meantime, please contact our support team using the contact form or send an email to support@wingguard.de .

Yes. You can return the delivered goods within the cancellation period (14 days after receipt of the goods) or revoke your contractual declaration ( https://wingguard.de/policies/refund-policy ). Please keep in mind that some of our products fall under the “hygiene items” category. You can only return these as long as you have not opened, used or tried on the goods. Otherwise they are unfortunately excluded from exchange.

Please send your return with sufficient postage and the enclosed delivery note or note of the order number to:

Return address:

Alaikoc/o VDS Fulfillment
Siemensstrasse 14
37412 Herzberg

Refunds are usually made within 4-5 days after the return has been received and checked. If you need another item instead, please order it in the shop as usual.

Do you have any questions?

...then write to us!