If you encounter difficulties during the ordering process, you can try to choose a different payment method or place the order from another device (e.g. your smartphone, laptop, computer or tablet). If that doesn't help, please contact our support team via the contact form or by email to email@example.com .
If you haven't received an invoice yet, there are usually two reasons. Either your order has not yet been shipped from our warehouse or our invoice has ended up in your spam folder. The invoices are only created automatically and sent to you when the goods leave our warehouse. If you have only recently ordered, we would ask you to be patient. However, if your order is already a few working days old and you don't have a message from us in your spam folder either, please contact our support team via the contact form or by email to firstname.lastname@example.org .
You can enter your voucher code in the “Voucher code” field during your purchase process. By clicking on "Redeem voucher" the discount will be deducted automatically.
Immediately after your order you will receive a confirmation by e-mail. If you have not received this, please check your spam folder. In exceptional cases, it can accidentally be classified as spam. If you can't find an e-mail in the spam folder, it may be that your e-mail address was incorrect or the order got stuck in our system. In both cases, please contact our support team via the contact form or by email to email@example.com stating the order number.
You can quickly and easily change your name and address online in your user account. There you can edit both the billing and delivery address. To change the billing address or to adjust the delivery address of an order that has already been placed, please contact our support team via the contact form or by email to firstname.lastname@example.org .
Yes. We offer you a variety of payment methods, including purchase on account. Our partner for purchase on account is Klarna.
We accept the following payment methods:
Instant bank transfer)